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Unexpected Server Error Symantec Endpoint Protection Manager 12.1

For the remote database connections that use the Windows Authentication mode, we must be aware of the following requirements: - For deployments in an Active Directory environment, the Symantec Endpoint Protection Add the following to the web.xml com.sygate.scm.server.servlet.ConsoleSessionListener 3. No Yes Products Products Home Threat Protection Advanced Threat Protection Endpoint Protection Endpoint Protection Cloud IT Management Suite Email Security.cloud Data Center Security Blue Coat Products Information Protection Data Loss Prevention Applies To SEPM configured with Remote (SQL) Database. Source

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login count = 3 2014-01-27 09:48:54.629 THREAD 68 FINE: Admin already exists. Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation Symantec Endpoint Protection Manager(SEPM) fails to login with the following errors: You must log on again to continue" TECH214906 April 30th, 2014 http://www.symantec.com/docs/TECH214906 Support / Symantec Endpoint Protection Manager fails to login with the following errors: "Unexpected server error. [0x10010000]", immediately followed No Yes logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 logo-symantec-dark-source Loading Your Community Experience Symantec Connect

Submit a Threat Submit a suspected infected fileto Symantec. You must log on again to continue" Did this article resolve your issue? Jan 27, 2014 9:49:44 AM GUIManager SEVERE: Unexpected server error. [0x10010000] Jan 27, 2014 9:49:44 AM GUIManager INFO: ============= After login: elapsed (secs): 50.115 scm-ui.err Jan 27, 2014 9:49:44 AM STDERR: Make a backup of httpd.conf 3.

Don't have a SymAccount? Solution Verify database connectivity using below Symantec article. Close Login Didn't find the article you were looking for? http://www.symantec.com/connect/forums/error-login-sepm-console-unexpected-server-error Try these resources.

Error scm-ui.log Jan 27, 2014 9:48:54 AM GUIManager INFO: ============= Set up reporting once ============= Jan 27, 2014 9:48:54 AM GUIManager INFO: Reporting login start... Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more. logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription.

ErrorCode: 0x10010000" when we try to login to SEPM console. https://www.symantec.com/connect/forums/unexpected-server-error-when-logging-sepm Same errors happen with Web Console and Java Remote Console. Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. Information for: Enterprise Small Business Consumer (Norton) Partners Our Offerings: Products Products A-Z Services Solutions Connect with us: Support Connect Communities Security Center Find a Partner Events Webcasts Contact Us About

Create a SymAccount now!' Symantec Endpoint Protection Manager fails to login with the following errors: "Unexpected server error. [0x10010000]", immediately followed by "You are no longer connect to the Symantec Endpoint http://crimsonskysoftware.com/unexpected-server/unexpected-server-error-symantec-endpoint-protection.html login count = 9 2014-01-27 09:48:54.629 THREAD 68 FINE: Domain already exists. Thank you for your feedback! Stop SEPM Services 2.

  • Cause The SEPM uses a listener "ConsoleSessionListener" to handle and verify session status.
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  • Restart both SEPM services ("Symantec Endpoint Protection Manager" and "Symantec Endpoint Protection Manager Webserver") Applies ToSEPM 12.1 RU1 MP1, using local SQL Server database with Windows authentication.
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  • Error Code: 0x10010000.
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  • Don't have a SymAccount?
  • For version 8.50 or 8.50.07, the hardlock is black with a white sticker.

Submit a False Positive Report a suspected erroneous detection (false positive). Information for: Enterprise Small Business Consumer (Norton) Partners Our Offerings: Products Products A-Z Services Solutions Connect with us: Support Connect Communities Security Center Find a Partner Events Webcasts Contact Us About new count = 10 2014-01-27 09:48:54.629 THREAD 68 FINE: admin already exists. http://crimsonskysoftware.com/unexpected-server/unexpected-server-error-symantec-endpoint-protection-manager-console.html Create a SymAccount now!' "Unexpected server error" while logging to SEPM console since the upgrade to 12.1 RU1 MP1 TECH191847 July 28th, 2012 http://www.symantec.com/docs/TECH191847 Support / "Unexpected server error" while logging

Go to SEPM\apache\conf 2. Submit a Threat Submit a suspected infected fileto Symantec. Thank you for your feedback!

Login to SEPM.Applies ToSymantec Endpoint Protection 12.1 References 3423063 Can't login to SEPM: "Unexpected server error. [0x10010000]"

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Provide feedback on this article Request Assistance Download Files error.JPG (10.1 KB) Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation "Unexpected server error. Try these resources. Solution 1. Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more.

ErrorCode: 0x10010000. " Cause There are many possible causes for this error message as the error may point towards Issues with Permision or with Database connectivity. Save changes 6. Jan 27, 2014 9:49:44 AM GUIManager SEVERE: Reporting error on login! http://crimsonskysoftware.com/unexpected-server/unexpected-server-error-logging-into-symantec-endpoint-protection-manager.html Edit httpd.conf 4.

Since then, you are have an error while logging ("Unexpected server error") and you are unable to access Reporting, either using the Java console (first three tabs are empty: Home, Monitors, Download Files error.JPG (10.1 KB) Terms of use for this information are found in Legal Notices. Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more. Thank you for your feedback!

Submit a False Positive Report a suspected erroneous detection (false positive). Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. This listener is configured in the SEPM web.xml file located here: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\ROOT\WEB-INF In this instance, the Web.xml file was missing com.sygate.scm.server.servlet.ConsoleSessionListener Solution Search for "FcgidImpersonation On" and replace it by "FcgidImpersonation Off" 5.

Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation You recently upgraded Symantec Endpoint Protection Manager (SEPM) from 12.1 RU1 You must log on again to continue" This happens regardless of Local SEPM Admin or a Directory Based Admin. You must log on again to continue. [0x11010000] Jan 27, 2014 9:49:44 AM STDERR: at com.sygate.scm.console.util.GUIManager.keepAlive(GUIManager.java:340) Jan 27, 2014 9:49:44 AM STDERR: at com.sygate.scm.console.util.KeepAlive$KeepAliveTask.run(KeepAlive.java:296) Jan 27, 2014 9:49:44 AM STDERR: at Submit a Threat Submit a suspected infected fileto Symantec.

new count = 4 2014-01-27 09:48:54.629 THREAD 68 FINE: Requestmanager->login domain count {D762D5B44036884D014185ACA70DE5E6=10} 2014-01-27 09:48:54.629 THREAD 68 FINE: Requestmanager->login : admin state domain count {E70EA7F94036884D01FD93DD2DD31596=1, 72EBAEC94036884E0180414703BC8689=1, 9335BF7A4036884E0146B1D9FB3876E7=1, 4F3096C54036884E00B10BCAAB95F9AE=1, 4A4769A04036884E009C6CE52C7F5FD5=1, 1B25E8124036884D01424EB70A8AACCF=1, AF3C39A10A320801000000DBF200C60A=4} Did this article resolve your issue? Start SEPMservices back up. 4. http://www.symantec.com/business/support/index?page=content&id=TECH105218 or Need to check the permisions where we have installed Symantec Endpoint Protection Manager. - Domain account which has been used to access the SQL database should have "Local Administrator"

TECH200253 April 29th, 2015 http://www.symantec.com/docs/TECH200253 Support / Unexpected server error. Error "Unexpected server error" Cause Issue with PHP impersonation settings. Error Code: 0x10010000. Windows Authentication is used to access Symantec Endpoint Protection Manager database located on SQL server.

No Yes Close Login Didn't find the article you were looking for? Error " Unexpected server error.